Chartered Global Surveyors
Years of Experienced Teams of Experts
Total Claims Settled in the Last Two Years
or Less Average Claim Resolution Time
(USD)Total Claim Amount Managed
- OUR STORY
Chartered Global Surveyors
CGLA
Chartered Global Surveyors & Loss Adjusters LLC (Chartered Global), established in 2015 as a Limited Liability Company, is headquartered in Dubai, UAE. Over the years, the company has earned a strong reputation within the insurance industry.
With a vision to expand its footprint in the UAE, Chartered Global implemented its growth strategy in 2022. Our team of senior expert loss adjusters in the UAE provides efficient claims management services across Dubai and the wider UAE. We take pride in our seasoned professionals, who bring expertise in insurance, accounting, engineering, and finance, delivering top-tier loss adjusting, risk inspection, and asset valuation services.
Our mission is to provide top-tier loss adjusting, risk inspection, and valuation services in the UAE insurance industry. We achieve this through a team of experienced professionals from various fields, making sure outstanding service and client satisfaction.
Talk to an Expert
+97142973422
Our vision is to become the most trusted name in loss adjusting, risk inspection, and valuation services across the UAE. We aim to lead by delivering creative solutions and exceptional service, always prioritizing client satisfaction and uprightness in everything we do.
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+9714 2973411
- Client-Focused Claims Resolution
Insurance Claims &
Loss Adjusting Services
Risk Assessment and Inspection
We conduct thorough risk assessments and detailed inspections to support insurers in preventing losses and optimizing coverage.
Asset Valuation and Appraisal
Accurate valuations by our specialists help insurers determine true asset worth and mitigate claim disputes.
Loss Adjusting
We handle complex claims efficiently, ensuring fair settlements and protecting insurer interests.
Claims Management
From assessment to final settlement, our end-to-end claims management ensures smooth and timely resolutions.
Fraud Investigative Services
Our experts detect and investigate potential fraudulent claims to safeguard insurer assets and reputation.
Regulatory Compliance and Expert Advisory
We provide guidance on industry regulations and deliver expert advice to ensure full compliance.
- Case Studies
Highlights of Major Losses Settled
Fire Damage at Twin Tower, Ajman, UAE
We successfully managed a claim worth USD 11 Million for fire damage at the Twin Tower in Ajman.
Fire Damage at Under-Construction Building, Sharjah
Our expertise ensured fair claim settlement for a fire incident in Sharjah, resulting in a recovery of USD 8 Million.
Pharmaceutical Factory Fire, Dubai, UAE
Handled material damage and business interruption claims for a pharmaceutical factory, totaling USD 2.5 Million.
Impact Damage to Pedestrian Bridge, Dubai(2022)
Handled an AED 3.7 Million claim for impact damage to a pedestrian bridge in Dubai, UAE
Flood Damage at Concrete Block Factory, Fujairah, UAE
Managed a claim of USD 1.1 Million for flood damage to a manufacturing facility in Fujairah.
Storm Damage to Construction Slab and Crane
Successfully handled storm damage claims under CAR and CPM policies for USD 1.2 Million.
Need Expert Claim Management & Loss Adjusting?
- Our Expertise
Complete Claims Solutions
Across All Industries
- Testimonials
Hear from Those Who’ve
Experienced Our Expertise
- WHY CHOOSE US
Why Should you Hire CGLA?
Why shouldn’t you choose us? At Chartered Global Surveyors & Loss Adjusters LLC, we have a professional team of experts in insurance, accounting, engineering, and finance who provide high-quality services in loss adjusting, risk inspection, and valuation. We adjust our solutions to meet your exclusive needs and get you excellent results. Our approaches set industry standards, and we always prioritize honesty and transparency in everything we do, earning your trust through ethical practices and best service.
- Meet Our Team of Industry Experts
Meet our Team Members
Specialized Claims Adjusting
Motor Claims Management
Our Work Process
- Step 1
Initial Assessment & Inspection
Our process begins with assessing the insurance claim. We examine the reported damage or loss, identify the cause, take photographs, gather background information, and collect all required details. Our team conducts a thorough inspection to understand the incident and estimate the likely repair or replacement costs.
- Step 2
Claim Evaluation & Documentation
We evaluate the claim using the information collected during our inspection, preparing a detailed report with supporting evidence. This includes reviewing the insurance policy, consulting experts when necessary, and assisting in compiling all required documents such as receipts, proof of ownership, and other records needed for a smooth claim process.
- Step 3
Negotiation & Settlement
We act as the intermediary between the insured and the insurance company, working to ensure a fair and accurate settlement. Our team reviews settlement proposals, negotiates the payment, finalizes the process, and, when required, considers alternative dispute resolution methods.
- Step 4
Post-Claim Support
Our involvement continues beyond settlement. We follow up on payments, respond to queries, and collect feedback to support continuous improvement. We also provide guidance on future insurance coverage and risk management to help reduce potential losses.
- Get a Quote
Get in Touch with
Our Experts
- +97142973422
- office@cgisla.com
- Abdulla Kamber Business Center, Office 106, 1st Floor, 127 Hor Al Anz, Salah Al Din St, Deira, Dubai, UAE
Talk to an Expert
+97142973422
Frequently Asked Questions
Do you provide a complete claims management process?
Yes, as one of the top loss adjusters in UAE, we offer a complete, end-to-end claims management process. From initial assessment and documentation to negotiation, settlement, and post-claim support, we handle every step of the process for the best experience for our clients.
What is the charge for hiring a Loss Adjuster Dubai?
The cost of hiring a loss adjuster in Dubai can vary based on several factors, including the complexity, type, and value of your claim, as well as the adjuster’s experience and the specific services required.
Generally, fees are determined based on an hourly rate or a percentage of the claim amount.
For more detailed information regarding the charges and how they apply to your specific situation, please feel free to contact us via our contact page. We would be happy to assist you!
What are the duties of a Loss Adjuster?
Loss adjusters are responsible for reviewing insurance claims to determine who is liable for the damage or loss. They plan and outline the steps for investigating liability, determining the quantum, and exploring recovery options.They investigate the claim by talking to witnesses, checking police reports, and gathering evidence.
Loss adjusters also create detailed reports on the events and damage, research repair costs, and review the insurance policy to understand what should be covered. They will subtract costs that are not directly caused by the insured event or fall under policy exclusions. The results of these investigations are shared in a Loss Adjuster’s report. This report includes details about the amount being claimed, whether the claim fits the policy terms, and if the policy conditions have been followed.
The report is then passed on to the insurance company to process the claim. Working for insurance companies, government organizations, or health insurers, loss adjusters often have irregular hours and may visit accident sites or auto repair shops in person to gather the necessary information.
Which are the best Loss Adjusting companies in the UAE?
Several reputable loss adjusting companies operate in the UAE, including Global Surveyors & Loss Adjusters LLC, established in 2015 with over nine years of experience, known for its professionalism and trustability. Other top companies are Arab Loss Adjusters Int’l L.L.C., Sedgwick International Middle East Ltd, Miller International Claims Ltd, and Ideal Loss Adjusters LLC.
The best choice depends on your specific needs and claim details. When choosing a loss adjusting firm, consider factors like experience, reputation, services offered, and how well they communicate.
What factors should I consider before hiring a Loss Adjuster in UAE for Claim Management services?
● Experience
Check if the adjuster has a proven experience in handling claims similar to yours (e.g., property damage, business interruption, etc.)
● Qualifications and Certifications
Make sure the adjuster is licensed and certified to operate in your city. Professional affiliations with recognized industry bodies are a bonus.
● Comprehensive and Specialized Services
Check if they offer a full range of services, including initial assessment, documentation, negotiation, and settlement. It’s also important to consider their expertise in specialized areas relevant to your claim, such as forensic accounting, engineering, or environmental assessment, which can be critical for complex cases.
● Transparent Fee Structure
Do they provide a clear and detailed breakdown of their fees, with no hidden costs? It’s also important while hiring a loss adjuster in UAE.
● Local Knowledge and Expertise
Choose a loss adjuster Dubai who understands local insurance regulations and practices to ensure a smooth claim handling. It’s also beneficial if they have a strong network of local experts, such as contractors, appraisers, and legal professionals, who can provide additional support for your claim.
What are the benefits of hiring Loss Adjusting services for claim management?
Hiring loss adjusting services helps insurance companies manage claims more efficiently, accurately, and professionally.
● Expert Knowledge in Insurance :
Loss adjusters are trained professionals who understand insurance policies, technical standards, and regulatory requirements. They assess damages accurately and provide insurers with factual, reliable reports that support the correct settlement decision.
● Fair and Unbiased Assessments :
Loss adjusters deliver independent and objective evaluations. Their role is to protect the insurer’s interests by ensuring claims are assessed based on actual loss, helping maintain transparency and trust throughout the claims process.
● Faster Claims Processing :
Loss adjusters work promptly to inspect damages, verify information, and prepare detailed reports. Their efficiency helps insurers speed up claim approvals, improve turnaround time, and maintain better customer service standards.
● Managing the Claims Process :
Loss adjusters take over the technical and investigative parts of the claims process, reducing operational pressure on insurance companies. They gather evidence, consult specialists, verify documentation, and coordinate with relevant parties when needed.
● Reducing Risks and Preventing Fraud :
With their expertise, loss adjusters help insurers avoid overpayments and detect fraudulent, exaggerated, or unsupported claims. This protects the insurer’s financial interests and ensures only genuine claims are paid accurately.
● Complete Claims Handling :
Loss adjusters handle the entire claims process from start to finish, ensuring insurance companies don’t have to worry about any technical or investigative tasks. They investigate the claim, gather evidence, verify documentation, and consult with qualified experts when needed. They assess damages, quantify the loss accurately, and prepare detailed, professional reports for insurers. Loss adjusters also coordinate with repair contractors and other stakeholders to ensure a smooth process. This all-in-one service allows insurance companies to focus on their core operations while reducing administrative workload and ensuring claims are handled efficiently and accurately. In simple terms, loss adjusters make the claims process fast, fair, and well-managed, bringing expertise and professionalism that strongly support insurers throughout every stage of claim handling.
How can I contact CGSLA team of experts?
How long does the Loss Adjusting process take?
However, complex cases can take several months or even longer. If litigation is involved, the process might extend to a year or more. The timeline includes key stages such as the initial assessment, evaluation, negotiation, and post-claim support. Each stage adds to the overall duration. Maintaining open communication with the loss adjuster is important. It helps you get regular updates and understand any possible delays.
What are the most common problems faced during the claims process?
The claims management process can be challenging due to several factors. Managing a large volume of sensitive data can be difficult. Manual processing takes time and effort, while electronic processing can pose security risks without proper software. Claims often involve multiple parties, which can lead to lost or miscommunicated information, especially if there is no unified platform. Slow claims resolution is another common problem, often caused by manual processes, coding errors, or lengthy investigations.
High operational costs can arise from inefficiencies in the system, such as claims leakage or mistakes. Technological advancements have made the market competitive, but businesses struggle to keep up with new innovations. Outdated claims management systems require technical support and can be costly to update.
A lack of management information also makes it hard to predict trends and make informed decisions. Customer expectations are rising due to technological innovations, adding pressure on claims adjusters. Staying compliant with evolving insurance regulations can also be time-consuming and distract from operations. Poor integration of internal and external systems can lead to inaccurate or outdated data, affecting claims processing and customer satisfaction
Do I need a separate surveyor for Claims Management?
CGSLA acts as both a surveyor and a loss adjuster, offering the best loss adjusting services in Dubai, UAE, with over 9 years of experience.