In the UAE, businesses are growing, especially in sectors like construction, real estate, logistics, and electronics. The change in regulations, the signing of new contracts, and unexpected accidents or losses happen in a business environment. Claim management consultants in the UAE help to resolve disputes and offer effective resolution of claims to the stakeholders of businesses, insurers, and policyholders.
Processing claims can be a difficult task for businesses and individuals. Claim managers have the expertise and experience in managing documents, negotiation, and the fair settlement of claims. They help to save time and cost for businesses and insurers, and avoid complications in processing the claims.
Role of Claims Management Consultants
The claim management consultants support businesses and insurers to improve the claim outcome. Their primary responsibilities include
- Analyze and review claim documents and their validity.
- Communicates with businesses, stakeholders, insurers, and policyholders.
- Verify claim details with loss adjusters, legal professionals, and other experts.
- Identify the policy coverage and evaluate the loss that occurred.
- Prepare and gather documents for the claim settlement.
- Negotiate for claim settlement.
- Maintain claim records for reference and analysis.
Why the UAE Needs Claims Management Expertise
The economic development in the UAE has led to the growth of industries like construction, real estate, energy, and infrastructure. In industries, unexpected contract variations, project delays due to machinery breakdown, or business interruptions can occur. In the marine and logistics sector, chances of cargo damage or delivery delay are there.
Analysis of complex losses in business requires specialization and expertise. Claim management consultants in the UAE resolve claims that involve huge losses. Moreover, it is difficult for organizations and businesses to keep up with the changes in the regulatory framework of the UAE. So, professional claim management is essential for businesses and insurers to effectively settle claims.
Top 10 Claims Management Consultants in the UAE (2025-26)
1. Chartered Global Surveyors & Loss Adjusters (CGISLA)—Dubai
Chartered Global Surveyors & Loss Adjusters LLC (Chartered Global) is a top claim management company in Dubai, established in 2015. Iyad Al Najjar, Managing Director & Senior Loss Adjuster, with over 15 years of expertise in loss adjusting & claim management, and a team of claim management experts, provides claim management services across the UAE.
The professional experts of the company settled several major claims successfully. The firm efficiently manages claims related to property, marine, cargo, electronic equipment, construction, and loss of profit. A few of the resolved claims include a USD 11 million claim for fire damage at the Twin Tower in Ajman, a USD 2.5 million business interruption claim for a pharmaceutical factory, and an AED 3.7 million impact damage claim to a pedestrian bridge in Dubai.
2. Milliman UAE
The claim consultants of Milliman UAE have years of claims management experience. The company efficiently handles claims and lowers the expenses of clients. They also provide support during arbitration and settle disputes related to claims. The experts at Milliman help insurers, excess insurers, reinsurance companies, and self-insured companies establish cash reserves during catastrophic losses and evaluate claims during acquisitions.
3. TBH Consultancy
TBH Consultancy is renowned for claims and dispute resolution. They have specialists to settle contractual disputes. The company has managed many large-scale, challenging projects in the private and public sectors. TBH works with construction companies, government agencies, and law firms to successfully handle disputes. They are also experts at writing reports that help solve legal and contractual issues. Investigation and analysis of business disruptions and delays, and valuing the cost, is another specialization of TBH.
4. IDH Consult
IDH Consult is a consultation company in Dubai specializing in dispute resolution and contract management. Claim preparation and response in cases of time delay, increased costs, business disruption, and project change come under their expertise. They also provide dispute resolution and independent reports based on the contractual position of the involved parties. This consultancy offers expert witness services on arbitration and litigation processes.
5. Masin
Masin is a claim management consultant in the UAE that provides expert analysis on complex engineering and construction disputes on business interruption and changed orders. Experts at Masin offer mediation, arbitration, and litigation services. The firm prepares the claim after analyzing and assessing the damage and losses. For the clients, they undertake discussions with the stakeholders and successfully settle the claim.
6. GMCS—Dubai
GMCS Managing Resolution, based in Dubai, specializes in dispute and claim management, contract advisory, and expert services in sectors like construction, marine, oil, and gas. The company provides a comprehensive solution to the client to reduce the impact of the dispute on the business. They handle all quantum and delay claims that could arise in a project. The consultants in GMCS help to settle claims cost-effectively.
7. Marsh
The consultants of Marsh work with businesses and insurers to improve the claim outcome. The advisory group of Marsh collaborates with the client to develop strategies in claim preparation and handling to resolve claims faster. They help to resume the business operations faster, reducing the total cost. They are experts in claim advocacy, product recall, construction dispute advisory services, and digital claims review.
8. Aon Middle East
Aon assists companies and businesses in reducing the cost risk by implementing strategies. They review the loss history and current claims and give recommendations for operational efficiency. The consultants at Aon deliver the results in economic terms and provide support for sustainable improvements. Their skilled team guides the clients to handle the claims efficiently. The company negotiates with the insurers and advises businesses on how to proceed with the claim management among suppliers and subcontractors.
9. Pioneer International Project Management
Pioneer International Project Management focuses on the construction industry. The service areas include project management, contract management, claims consultancy, and engineering services. They investigate claimable issues and prepare a time delay analysis. Also, the company prepares a claim statement and calculates the cost implication for the clients. The firm focuses on construction delay claims and analyzes the contractual clauses of its contracts. The consultants initiate communication between the project parties to settle the claims.
10. Custodian Insurance Consultancy
Custodians Insurance Consultancy is one of the top insurance consulting companies in the UAE. The company offers financial security and insurance consultancy services to customers and businesses. The services of this insurance consultancy include risk management, claim management, and reporting. They ensure fair compensation to the clients in compliance with the insurance. Their specialization is in medical claim management to prevent rejection and reduce the processing time.
Benefits of Hiring Claims Management Consultants
Industries like construction, marine, and energy sectors are complex and involve many risks. Machinery breakdown, business interruption, or project delays can occur at any time. It is important to hire claim management consultants in cases of complex losses. Here are the benefits of hiring claim management consultants in the UAE.
- Proper documentation: With proper documentation, businesses can settle claims efficiently. The claim consultants review and analyze all documents that help in the timely settlement of claims. They identify and document the claim process and notify all stakeholders.
- Expertise: The claim consultants are experienced and specialized to assess, review, and settle claims that involve major losses in the industrial sector. Industry knowledge and expertise are essential in resolving disputes.
- Cost-effective: As these professionals resolve the disputes and claims by communicating with the parties involved, they help in reducing the cost of the claim settlement.
- Negotiation: They communicate between different stakeholders and ensure that their claim is fairly settled.
How to Choose the Right Consultant
In case of unexpected accidents, losses, or business disruptions, it is important to choose the right claim consultant for a fair settlement. Consider the following factors while selecting the right claim management consultant in the UAE.
- Experience in the UAE market: The consultant should have previous experience in the effective resolution of claims. They must be familiar with the trade practices and regulations in the UAE.
- Industry-specific expertise: Claim management for engineering services, cyber attacks, or marine losses requires industry-specific knowledge to settle claims.
- Positive client reviews and proven track records: Select claim management consultancies with positive reviews and a record of successfully settled claims.
- Case studies & Recent work portfolios: Before choosing the right claim consultant, it is important to know their clients, the claim issue they have resolved, and their approach to the claim. Also, analyze and review the recent works of the firm.
- Transparent and ethical practices: Reputed consultation management firms will communicate the fees and ensure that hidden costs are not involved. They also deliver work within the time limit.
Top Trends for Claims Management in 2025-26
Integration of the latest technology is enhancing the process of claim management and processing.
- Artificial Intelligence is used to do repetitive tasks and analyze documents, and reduce the processing time of claims.
- Advanced data analytics helps claims management consultants to assess risk and in predictive analysis.
- Utilization of cloud technology helps in the collaboration of all stakeholders in a specific claim, and it provides real-time information to all.
- Routine and repetitive tasks are completed using robotic process automation that significantly reduces the processing time.
Claim management consultants in the UAE are using the latest technologies to improve efficiency and stay aligned with the global practices and trends. The companies that use the latest technologies have an advantage over others, as they reduce the cost and time of claim resolution.
Conclusion
Claim management consultants have knowledge, experience, and expertise in handling claims that involve complex losses. They can reduce the time and cost required for processing claims related to construction, marine, energy, and other industries where specialization is inevitable. Moreover, they are skilled in communication and negotiation, and offer a fair claim settlement to all the parties involved. Incorporation of technologies like AI and data analytics by claim management consultants in the UAE has improved the claim resolution process as it reduces the potential human errors and speeds up repetitive tasks.
